To enable Cost Reporting for your meters, we simply require your current tariff information to be sent to our Customer Support team. [email protected]
Option 1: Complete our Data Entry Form
You can complete this Cost Reporting Data Entry Form and email it to our Customer Support team.
The most efficient method when providing tariff information for more than 10 meters.
Guide to Cost Reporting Data Entry Form.
Option 2: Send Us a Bill
Email a current bill to the Customer Support team, and we will do the rest.
To help us process your request efficiently, please ensure that, where possible, any billing documentation provided contains only the pages relevant to the tariff values.
If you need tariff information uploaded for more than 10 meters, please contact Customer Support for guidance on expected lead times. For larger uploads, we recommend using the form above, as this is typically the fastest and most efficient option.
Once we’ve received your tariff information
Our Customer Support team will upload your tariffs to Cost Reporting before sending you an email to confirm these updates have been completed.
Should any additional information be required, a member of the team will contact you.
Common FAQ’s
What happens when my tariff changes?
We will need to be informed, using one of the processes outlined above, when your tariffs change.
Can I upload our previous tariffs?
Yes. Provided the meter is on Stark ID and the meter has data that goes back to the period you wish to have your previous tariffs applied to, we can upload your backdated tariffs. Please ensure that both start and end dates are provided when tariffs are being backdated.